Frequently Asked Questions
Everything you need to know about your PHROZEN experience.
What is the standard shipping time for electronics?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can range from 7-14 business days depending on your location and customs processing.
Do your products come with a warranty?
Yes, all PHROZEN electronics come with a standard 12-month manufacturer's warranty that covers hardware defects and technical malfunctions under normal use conditions.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to items that are not in like-new condition.
How can I track the status of my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for eligible purchases.
Are your devices compatible with international voltage standards?
Most of our portable electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting our support team to ensure compatibility with your local power grid.